PrimeStore Premium Marketplace sells exclusively to customers within the United States. While all orders are placed and delivered within the U.S., some products may be fulfilled by international suppliers, which can affect shipping times, tracking updates, and delivery methods. This policy explains how shipping works across our marketplace.

1. Order Processing Times

Orders placed on PrimeStore Premium Marketplace are typically processed within 1–5 business days. Processing refers to the time needed for the supplier to prepare your order for shipment.

Orders are not processed, shipped, or delivered on weekends or U.S. holidays.

During periods of high order volume, processing times may extend by an additional 1–2 business days.

2. Shipping Times & Delivery Estimates (United States Only)

PrimeStore Premium Marketplace ships only within the United States.

Because we partner with both U.S.‑based and international suppliers, shipping times vary by product and supplier.

Typical delivery estimates:

• Standard Shipping: 7–14 business days

• Expedited Shipping (when available): 5–10 business days

Orders fulfilled by international suppliers may experience slightly longer transit times due to customs clearance, international carrier processing, or extended logistics routes.

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, or high‑volume periods.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. Occasionally, we offer free shipping promotions or discounted shipping rates.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please note:

• Tracking updates may take 2–5 business days to appear.

• International suppliers may use carriers whose tracking systems update less frequently.

• Items shipped from different suppliers will have separate tracking numbers.

5. Multiple Shipments

Because we partner with multiple suppliers, items in your order may arrive in separate packages. Each shipment will have its own tracking number.

6. Lost, Delayed, or Damaged Packages

PrimeStore Premium Marketplace is not responsible for packages that are lost or delayed due to:

• Carrier issues

• Incorrect or incomplete addresses

• Customs holds

• Local postal delays

If your package is marked as delivered but you have not received it:

• Check with neighbors or your local post office

• Verify the shipping address on your order

• Contact the carrier directly

If your item arrives damaged, contact us within 48 hours with photos of the product, packaging, and shipping label so we can assist with a resolution.

7. Returns & Return Shipping

All return requests must be submitted through our website using the return request form located in your order details.

If your return is approved:

• Customers are responsible for paying for and providing their own return shipping unless otherwise stated.

• Items sent back without prior approval will not be accepted.

For full details, please refer to our Return & Refund Policy.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.

9. Questions About Shipping

Our support team is here to help. Contact us anytime at support@primestorepremiummarketplace.net for assistance with shipping, tracking, or delivery concerns.