📦 PrimeStore Premium Marketplace — Shipping Policy

 

Order Processing Times

All orders placed on PrimeStore Premium Marketplace are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or U.S. holidays.

If we experience a high volume of orders, processing times may be extended by an additional 1–2 business days. You will always be notified of any significant delays.

Shipping Times & Delivery Estimates

United States Shipping

We partner with trusted U.S. and international suppliers to deliver your items as quickly as possible.

Standard Shipping:

• Estimated delivery: 7–14 business days

• Tracking information provided once available

Expedited Shipping (when available):

• Estimated delivery: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or high‑volume periods.

International Shipping

PrimeStore Premium Marketplace ships to most countries worldwide.

• Estimated delivery: 10–20 business days

• Customs fees, import duties, and taxes (if applicable) are the responsibility of the customer.

• Some regions may experience longer transit times depending on local postal services.

If your country is not listed at checkout, we currently do not ship to that location.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. Occasionally, we offer free shipping promotions or discounted shipping rates.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking updates may take 2–5 business days to appear, especially for international shipments or items shipped directly from our suppliers.

Multiple Shipments

Because we work with multiple suppliers, items in your order may arrive in separate packages. You will receive individual tracking numbers for each shipment.

Lost, Delayed, or Damaged Packages

PrimeStore Premium Marketplace is not responsible for packages that are lost or delayed due to carrier issues, incorrect addresses, or customs holds.

If your package is marked as delivered but you have not received it:

• Check with neighbors or your local post office

• Verify the shipping address on your order

• Contact the carrier directly

If your item arrives damaged, contact us within 48 hours with photos of the product and packaging so we can assist with a replacement or resolution.

Returns & Return Shipping

If your return is approved, customers are responsible for paying for and providing their own return shipping unless otherwise stated.

Items sent back to us without first requesting a return will not be accepted.

For full details, please refer to our Return Policy.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.

Questions About Shipping?

Our support team is here to help. Contact us anytime at primestoremarketplace01@gmail.com for assistance with shipping, tracking, or delivery concerns.